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SuperView / Request & Info Center

SuperView knows the status of the IT facilities. This information is not only vital to the IT department, but also for the end users. If IT facilities do not operate correctly, the end users can request information via SuperView / Request & Info Center.

SuperView can play an important role at the helpdesk. Helpdesk staff can see which problem has been reported and whether it is being solved. Technicians can set expected repair times. SuperView can even return phone calls to users when a specified problem has been solved.

SuperView / Request & Info Center allows you to request jobs by phone. The jobs are then automatically added to the planning in precisely the right place.

SuperView / Request & Info Center is an interactive Information Center. SuperView not only benefits the continuity of IT facilities but also the people who work with it.

Click to display a SuperView / Request & Info Center flow chart



Read the comprehensive information on Request & Info Center or explore other parts of SuperView:

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